Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, Monkey Club rewards, and our products.
If you can't find what you're looking for, our team is always happy to help.
🛒 ORDERING
How do I place an order?
Browse our collection, add your favourite products to your cart, and complete the secure checkout process.
Once your order is confirmed, you'll receive an email with your order details.
Is there a minimum order?
Yes. We require a minimum flower order of3 grams.
There is no minimum order for most other products unless otherwise stated.
Can I change or cancel my order?
If your order has not yet been packed or dispatched, we'll do our best to accommodate changes or cancellations.
Please contact us as soon as possible after placing your order.
How will I know my order was successful?
Once your order has been placed, you'll receive an order confirmation email.
We'll also notify you when your order has been packed and again when it has been dispatched with your tracking information.
🚚 SHIPPING & DELIVERY
Where do you deliver?
We deliver nationwide throughout South Africa using trusted courier partners to ensure your order arrives safely and securely.
How long does delivery take?
Most orders are delivered within2–5 business days, depending on your location.
Once your order has been dispatched, you'll receive tracking details via email or SMS.
Is my package discreet?
Absolutely. Every order is shipped in plain, unbranded packaging with no logos or indication of the contents, ensuring complete privacy.
Will I receive tracking information?
Yes. As soon as your parcel has been dispatched, we'll send you a tracking number so you can monitor its journey every step of the way.
🌿 PRODUCTS
How should I store my products?
Store your products in a cool, dry place away from direct sunlight and excessive heat to help preserve freshness, flavour, and quality.
Are your products premium quality?
Yes. We carefully select premium products from trusted suppliers to ensure quality, consistency, and customer satisfaction.
What payment methods do you accept?
We accept the payment methods displayed at checkout. All payments are processed securely to protect your personal information.
🐵 MONKEY CLUB
What is Monkey Club?
Monkey Club is our free rewards programme that lets you earn Monkey Points every time you shop.
Members enjoy exclusive rewards, birthday surprises, and access to special promotions.
How do I earn Monkey Points?
Simply create a Monkey Club account and shop with us.
Eligible purchases automatically earn Monkey Points that are added to your account.
How do I redeem my rewards?
Once you've earned enough Monkey Points, you can redeem them for available rewards through your Monkey Club account during checkout.
💬 SUPPORT
How do I contact you?
You can reach us through our Contact page, WhatsApp, or email.
Our team is always happy to assist with any questions or concerns..
What if I have an issue with my order?
Customer satisfaction is important to us.
If you experience any issues with your order, please contact us as soon as possible and we'll work with you to resolve the matter promptly and fairly.